Effective Date: [Insert Date]
At Apollo Group TV, we strive to ensure that our customers are satisfied with our services. This Refund and Returns Policy outlines the conditions under which we offer refunds and the process for requesting them.
1. Refund Eligibility
We offer refunds under the following conditions:
Subscription Issues: If you encounter technical issues that prevent you from accessing our services, and we are unable to resolve the issue within a reasonable time, you may be eligible for a refund.
Service Non-Activation: If you purchase a subscription but fail to receive access or activation of your account within 24 hours of purchase, you may request a refund.
Duplicate Payment: If you accidentally make a duplicate payment for the same service, we will refund the duplicate charge.
2. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
Change of Mind: We do not offer refunds if you change your mind about the subscription after it has been activated.
Partial Use: If you have used a portion of the service period, no refunds will be issued for the remaining time.
Violation of Terms: If your account is suspended or terminated due to a violation of our terms and conditions, you will not be eligible for a refund.
3. Refund Process
To request a refund, follow these steps:
Contact Support: Reach out to our customer support team at [Insert Email] within 7 days of your purchase. Provide details of the issue and your order information.
Assessment: Our team will review your request and may ask for additional information to assess your eligibility for a refund.
Refund Approval: If approved, refunds will be processed within [Insert Time Frame] and will be credited back to the original method of payment. Depending on your payment provider, it may take additional time for the funds to appear in your account.
4. Subscription Cancellations
If you wish to cancel your subscription:
Before Renewal: You may cancel your subscription at any time before the renewal date to avoid being charged for the next billing cycle.
After Renewal: If you cancel after your subscription renews, you will continue to have access to the service until the end of the current billing period. No partial refunds will be issued for unused time.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: [Insert Email Address]
Address: [Insert Mailing Address]
Phone: [Insert Phone Number]
